Cancellation policy

Effective Date: October 15, 2025

We offer customers the opportunity to pre-order select products before they are available for general sale. This policy outlines the terms and conditions associated with pre-ordering items from our store.

1. Payment Terms

Full Upfront Payment: Customers pay the full price upfront when placing the pre-order.

You will receive the payment receipt via the email you used for your purchase order.

2. Delivery and Shipment

Expected Fulfillment Date: The expected fulfillment date is provided on the product page, displayed in your cart, and at checkout. While we strive to meet this timeline, unforeseen delays may occur. In such cases, we will notify customers promptly via email.
Split Shipping: If your order includes both in-stock and pre-order items, you can choose separate shipping methods for each during checkout. Alternatively, you may opt to have all items shipped together once the pre-order items are available by contacting us at info@wecollide.net. We'll then refund your additional shipping costs accordingly.

3. Cancellation and Refunds

Before Shipment: Customers may cancel their pre-order at any time before the item has shipped. To do so, please contact our customer support team at info@wecollide.net. A full refund, including any deposits made, will be processed within 14 days of the cancellation request.
After Shipment: Once the item has shipped, our standard return policy applies.

4. Returns

Eligibility: Pre-order items are eligible for return under our standard return policy. Customers have 14 days from the delivery date to initiate a return. Items must be in their original condition and packaging to qualify for a refund.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival, in which case we will provide a prepaid return label.

5. Compliance with EU General Product Safety Regulation (GPSR)

For customers within the European Union, we comply with the General Product Safety Regulation (EU) 2023/988, effective from December 13, 2024. This includes providing detailed product safety information and ensuring that all products placed on the market are safe under normal or reasonably foreseeable conditions of use.

Additionally, we have appointed an EU-based Authorized Representative to address product safety-related inquiries. Their contact information is as follows:

Kim Taddonio

1416 N State St, Bellingham WA 98225

info@wecollide.net

(360) 739-8733

6. Customer Communication

We are committed to transparency and will proactively inform customers of any changes to expected delivery dates, potential delays, or other pertinent information regarding their pre-order. Customers can track their order status through their account on our website or by contacting our customer support team.